Mon 7 May 2007
Windows cannot open Help and Support
Posted by One Geek under Rant , Microsoft , ComputersNo Comments
In Server 2003 when you find an error in the Event Log you can usually just click on the link and a search will be done in the MS support database. Most of the time the errors I search for can not be found. This morning I get a error message box saying
‘Windows cannot open Help and Support because a system service is not running.
To fix this problem, start the service named ‘Help and Support’.
So I opened up services and I so not see a service named ‘Help and Support’. Great another cryptic error message.
I did some searching and found great advice from people saying, ‘go to services and start the service’ Wow, thanks I would have never thought of that from looking at the error message!
I finally found a blog entry from the Small Business Server team and there seems to be a problem with Service Pack 2. I followed the fix they have and everything is good again in the land of M$.
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Help and Support Error
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Windows cannot open Help and Support because a system service is not running.
To fix this problem, start the service named ‘Help and Support’.
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OK
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This issue is currently under investigation, however if you are currently experiencing this issue you can run the following commands to resolve the issue:
1. Open a command prompt.
2. Navigate to %windir%\PCHealth\HelpCtr\Binaries
3. Run “start /w helpsvc /svchost netsvcs /regserver /install”
4. Once this command completes the Help and Support service should now appear in services.msc
5. Start the Help and Support service
